Author Archives: David Truss

Customer Service Attitude

Recently, I went to a higher end grocery store that I don’t usually go to. I went there because I heard that they put together a food basket I was interested in buying. After looking around I went to the meat counter to inquire. This lovely lady said, “I’m not sure? I think we do something like that, let me check.”

I followed her, and on route to where she was leading me, we passed an older employee, in a bright shirt with a Supervisor button. He was doing something with a small tablet device. The lady helping me said ‘Excuse me’, and asked about my request. The Supervisor looked upset and said, “That’s produce, you know I’m not produce.”

The lady responded, “Yes, I know, I just thought you might know if we have anything like this?”

“That’s produce,” the Supervisor said condescendingly.

“Thank you,” was her response, in an honest politeness that I’m not sure I would have had. She then led me to produce, asked, and it seems they no longer provide this service. The lady helping me apologized and asked if she could help me in any way, I told her ‘no thank you’, and that I appreciated her help.

Next I went to buy flowers instead. I decided to add a couple large Kinder Eggs (hollow chocolate with prizes you assemble inside) for the kids in the family. When I went to the station to have them wrapped, I was told I had to pay first. So I did. I then asked can I get the eggs added in?

“Oh, I don’t think they’d fit.” Was the response. So my flowers were wrapped without the eggs, and when I got to the car it took me 2 minutes to loosen the string on the wrapped flowers and add the eggs in without crushing any flowers. Simple.

What a contrast in service! The First lady was absolutely wonderful. She was polite even when her supervisor was a rude jerk to her in front of me. Whereas the annoyed Supervisor payed no attention to me as he verbally scolded the employee for daring to ask a question about another department. And the flower attendant couldn’t take a simple request without making it seem like I was asking for too much.

I wonder if the nice lady will remain nice in an environment like that, or will the ‘no-can-do’ culture wear her down? I wonder how a supervisor gets to the point where he thinks that behaviour is ok in front of a customer? I’m not going to find out any time soon, that’s not a store I plan on visiting again any time soon.

The same moon

It’s 10:30 pm and I’m sitting in my hot tub. My phone is in a clear waterproof bag and I’m sitting on the edge with my feet in, to end my session. Usually I listen to podcasts or my book while enjoying my hot tub, but today I put Greta Van Fleet’s second album on and looked up at the sky. The moon is out and bright enough to give me a shadow.

It’s nice to see the night sky, stars, and moon since my last several hot tubs were all under rain or heavy clouds. As I stared up at it, it dawned on me that it is very unlikely that I was the only person on earth looking at the moon at that moment. How many of ‘us’ were taking a moment to look at the same moon? It’s a simple question with an impossible to know answer.

We all race through this stark, empty, and insignificant part of a truly vast universe on a tiny planet… together. The next time you look up at the moon ask yourself, “Who else might be looking at the moon right now?” Do this and the world seems smaller, more connected.

Two decades

I’m current listening to a book set in the late 1800’s. The protagonist is a 17 year older girl in a poor neighbourhood in London. Life was tough, dirty, and inconvenient. It made me think of how much things have change since then.

After pondering this for a while I got to thinking about a time much closer to now, 2001. Just two decades ago, back when I had a computer in the back of my classroom, but the tracker ball was missing from the mouse. iTunes began, but no one was using it until the iPod came out later in the year. 2001 was three years before Facebook; Four years before YouTube; 5 years before Twitter; Six years before the iPhone. Paper maps were still the most convenient way to find your way around when driving, and my wife and I shared a cell phone.

This all seems prehistoric now. With changes that have major impacts on our lives happening so quickly, just imagine how different our lives could be two decades from now!

Binge watching

My wife and I just started watching ‘The Stand’ on Prime Video. It’s based on Stephen King’s novel. I read this about 20 years ago and remember some but not all of it. It’s a great book with a silly ending. I’m enjoying the series so far, but I have to keep ‘letting go’ of this dumb ending to a brilliantly written book.

I don’t know about anyone else, but I prefer to read a story before watching it, rather than the other way around. I don’t mind when a movie takes liberties and changes the story of the book. However, when I’ve watched a story and the book doesn’t match, even knowing the story came first, the visuals of the movie make the words I read seem wrong.

I don’t watch much television, but during my breaks I like to pick a series and binge. Today we started The Stand. I’m going to enjoy hours of watching, and put up with the crappy ending when it comes.

DIY Self Healing Archery Targets

I made a quick one minute video to show how I stick paper archery targets to a 3/4 inch puzzle mat, so that the target lasts longer and is easier to score on.

I got this tip from Jimi Ellis. In his video he makes a full adventure of the tip, with a visit to the store and some target shooting afterwards. It’s actually an archery practice vlog with the DIY tip thrown in. So I decided, why not make this a one-minute ‘How To’ DIY video… with credit to Jimi of course.

It doesn’t actually save any money, with the cost of mats and spray glue costing more than the extra paper targets would, but these are so, so much nicer to shoot on. When I come across something this good, I want to share it with others.

0.9 Percent

There are well over 5 million people in BC. Yesterday less than 50,000 people were vaccinated. Less than 1 percent. I know things are ramping up, and many good people are doing the best they can to support quick (and fair) distribution of the vaccine. And I know 50,000 vaccinations in a single day is good… But when I see the challenges the US has, and the fact that they have vaccinated as many as they have, it makes me wonder what else we could be doing? And what else should have already happened?

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I don’t want to jump the queue, but I want everyone who wants a vaccine to get it faster than the current rate. It should be possible to make this happen.

Tech patient rather than savvy

I spent hours today trying to figure out some technology that was new to me. Hours.

Google and YouTube didn’t help. I spent unnecessary money buying an app I didn’t need. I asked for help. I finally got far enough that youtube can help me, but I’m done for the day.

I get stuck trying new things and get single-minded about it. I dig, I try, I fail, I try something different, I fail again. People always ask me for tech help and think I’m tech savvy. I’m not. I’m patient, I’m persistent, I’m stubborn, and I want to know how things work. Sometimes it feels like a gift, today it felt more like a curse.

Taking a real break

There’s always more to do.

Always.

But sometimes you just need a break. Or rather, I do.

Spring break is here and I’ve got a two week break. Shortly after I return I’ll have an opportunity to book my vaccine. I’m heading into a break with optimism and hope… and I’m letting go of work for a good part of this time.

I’ll spend time with family, shoot a lot of arrows, workout (hard), binge watch some shows, listen to a fictional book… and do a little bit of nothing without feeling like I’m procrastinating.

There’s always more to do, but now is a time to do things for me.

Geographic knowledge

I was speaking to a sales rep from a course provider of one of our online courses yesterday via Zoom. She lives in the Florida Panhandle. She asked if the lightly paved pavement seen through my window was snow, and was surprised to hear how little snow the Vancouver Lower Mainland gets.

Meanwhile I asked her how close to the Florida Keys she was, because I didn’t know that the Panhandle was on the upper coast of the Gulf of Mexico. In my mind the southern tip was the handle and the northern part of Florida was larger than it is, and represented the pan in this visual metaphor.

There are parts of Central and South America that I can easily rattle of the names of countries, and others that would stump me. Likewise for parts of Europe and Africa. But I’ve seen some funny videos of people clueless about basic geography. Like Americans that think Alaska and Hawaii are south of the continental USA because of composite photos like this:

And this Jimmy Kimmel bit interviewing people on the street:

While I think people should know basic geography, and at least be able to know continents and be able to recognize their own country on a map, I do think that we need to be a little understanding when people don’t know many details about other countries, provinces, states, and cities.

I live in Canada, it snows a lot ‘here’, and it’s ok if people don’t know that it doesn’t snow a lot on the southern coast of BC, where the skiing is great on our mountains. It’s ok that I didn’t know where the Florida Panhandle was until now. But I would hope people know that Africa isn’t a country, and know where Asia is, and know that Alaska doesn’t float south of Arizona.

We used to be able to read maps, we had to in order to drive somewhere that we didn’t know. I can remember driving from Toronto to Arizona without a cell phone, and with paper maps to get me there. But now that’s a forgotten experience, and people don’t get as lost anymore. People no longer need to look at a map and not know where they are on it compared to where they are going. Their map location is always pinned. I wonder if this has affected people’s ability to look at maps and recognize countries? Has geographical knowledge been hindered by tools like Google Maps?

New fitness goal

About 4 years ago I was the heaviest I’ve ever been. I did 3 months of the Ketogenic diet and lost 15lbs. I loved how I felt but I hated how antisocial the diet was. It is a lifestyle that’s hard to keep. I also started intermittent fasting and that did wonders for my mood. I used to get ‘hangry’, angry when I was hungry, but intermittent fasting seemed to change that and evened out my sugar levels and my mood.

I’ve been on a fantastic healthy living journey since I started my sticker chart at the start of 2019, (here’s a post and video after a year on this journey), and I’ve kept this up. But at the start of the school year I dropped a bit too much weight and actually ended up lighter than my university weight, despite working out 5-6 times a week. So I started drinking a protein shake in the morning and worrying less about fasting.

Now, 6 months later, I’ve gained about 5-6 healthy pounds back, but considering how hard I’ve been pushing myself, I should have gained more muscle mass by now. So I’m going to change a few things.

My plan:

1. Eat more and more often.

2. Two protein shakes a day.

3. Add creatine monohydrate and BCAA supplements.

4. Train with a focus on strength and pushing my muscles to fatigue… but also giving different muscle groups more rest between workouts

5. Stretch more and make sure I maintain (and hopefully improve) flexibility.

6. Drink more water.

My goal: Gain 7-10 pounds in the next 6-8 weeks, then reduce my food intake and go back to lighter weights with higher reps, and probably lose 2-4 pounds. I hope plan to end up at least 5 pounds heavier than I am now.

That might seem like a lot of work for 5 pounds, but it will be 5 pounds that I want and that I know that I can keep on. I was the same body weight, give or take just a couple pounds from about age 26 to my mid 40’s, if I got fit or unfit, the weight just shifted but didn’t change. It was only when I approached 50 that the unhealthy weight gain started.

I should mention that I’m also going back to the challenge I had with my brother-in-law. The goal was 60 push-ups and 30 pull-ups. I got to 60 push-ups (barely and not prettily) but I had to stop the pull-ups for a while. I have started back and last night I did 21. I want to hit 30 in the next 6 weeks as well.

So now I have set goals. I’ve made them public, and I’ve started on my path. I’m putting a reminder in my calendar for every Sunday to weigh myself, and a reality check reminder with a link to this post on May 18th. I believe that I’ll achieve my goals as long as I remember my age, and be smart about not pushing my body (and especially my back) too hard. On with the plan!