Tag Archives: support

Everest The Crunch in a week!

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Dave Sands and I will be Everesting the Crunch starting a week from today. Our training has tapered, and we just need to stay injury free. This morning after a shoulder workout at the gym, we hopped onto the Crunch to do just one, and we created this video inviting people to join us next week.

I mentioned ‘Do hard things’ briefly in the video, this is something that has been on my mind a lot recently as I head into retirement. I’m not just going to the gym, I’m trying to make gains. I’m not just trying to go up the crunch again, I’m trying to walk up it 37 times in less than 48 hours, which involves walking up hill the distance of 2 marathons. I’m not just continuing my daily blog, I’m planning to write a book starting in November.

Hard things.

I think we find more meaning out of life when we try to do hard things. That said, I’m not trying to do it alone. We need to also make connections and maintain meaningful relationships. It means so much that I’m doing this with Dave, and it means so much to us that our family and friends will be there to support us.

Intentional Inconvenience

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I used my Extended Health benefits beyond what was allowed without a Doctor’s note and it was denied. Fortunately, I have a doctor’s note, so I sent it in via snail mail… something I had previously done without issue. Months later I followed up with a phone call when I realized that the benefit still wasn’t approved. After waiting an inconsiderate amount of time to speak to a human, I was told that it would be better to use the health care company’s app and upload the doctor’s note, so that it’s attached to the claim. I did this, as instructed and was turned down again.

Today, after once again going through the automated phone tree of options, I was told by an automated voice that ‘My call was important’ and also that due to too many calls, please hang up and try again. Twice. The third time I was lucky enough to be put on hold. At this point I was offered an opportunity to hang up and be called back, but I chose to stay on the line. I didn’t want a callback when it was inconvenient and then have to go through this process again. Upon finally talking to a human almost 30 minutes later, she was able to see the unapproved benefits on my file. She then informed me that their automated system can not read the attachment uploads on the app, and so no one looked at my doctor’s note.

Here is a synopsis. Don’t mail in the doctor’s note like you used to, we won’t connect it to the benefit claim that needs it. Instead, use the app, which will allow you to upload the doctor’s note… so we can ignore it there too.

On top of that the app itself is inconvenient. It has a series of check boxes and boxes to fill, but interwoven are also tabs that are necessary to go to, to toggle or choose other options not on the original screen. Even after using it several times, I still end up trying to complete a claim only to be told that I’ve missed a toggle/tab (or two).

In this day and age, I doubt if this inconvenience isn’t at least somewhat intentional. I wonder how many people don’t get their (deserved) claims just because the process is designed such that you need to make a very inconvenient follow-up call to ensure payment? I wonder how many seniors and people with disabilities lose out on opportunities to claim benefits because the process is too challenging for them to navigate? We are intentionally inconvenienced because servicing our needs is not seen as the purpose, but as an expense… We are seen as the inconvenience.

Where it all started

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Facebook reshared a ‘Blast from the past’ post with me, it was a Daily-Ink post titled, ‘I teach leadership not followship’. This title is a quote from friend, and first teaching mentor, Dave Sands. What I enjoyed most about seeing this post again was the Facebook comments on it. Here are 2 from colleagues and one from myself:

Dave MacLean:

l’ve drawn from so many experiences from our days as Lakers. Truly the environment that pushed all of us in such a healthy way. So many strong leaders with such mutual respect for each other. I would be lying if I said there weren’t days where I pang for those days of pedagogical debate and learning. Tha for the trip down memory lane. I was recently at Como for an articulation meeting and our legacies are still present in the culture 15 years later.

 

David Truss:

Dave MacLean I can’t think of a richer learning environment than what we had. I believe that more than 1/3 of the teachers we worked with in the first 5 years at Como Lake became administrators… yet it was always about collaboration not competition, and servant leadership, by staff as well as students.

 

Elaan Bauder Gudlaugson:

Dave MacLean, David Truss

Como Lake was my first experience in education that taught me about how I wanted “school” to be. The staff made all the difference.

 

I’m fortunate to have reunited with Elaan, and we have worked together again at Inquiry Hub for the last 5 years. And she’s right… the staff really does make the difference!

It’s hard not to get a bit nostalgic as I head into retirement. And this is a good thing. To this day my closest friends are still people I connected with in those early years of teaching. We knew we had something special going on. We still see former students in the community who tell us things like, “We could tell you liked each other and that you liked us.” And, “Those were the best years of school for me.”

I entered education with an inspiring group of people who were also amazing educators and leaders. We grew up together as educators and we watched our families and children grow up too. I wish every educator could find a community like this in their early years, because I know I had something special.

There is nothing wrong with being nostalgic when I can frame it as being lucky and blessed to have had the opportunities to learn and grow within the community that I got to. It paved the way to a career I can look back on with love, warmth and fondness.

____

Update: Two more posts where I share this perspective.

The lone principal

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I have been the lone administrator for my schools since September 2009. In fact, I only ever had one Vice Principal position for a year and a half before that, with a principal in the building, and so I’ve been ‘on my own’ for over 90% of my time as a school leader.

In February a vice principal was given a district level role in my building and we both learned that he was going to be my replacement when I retired at the end of this school year. While his current role did pull him out of our building a fair bit, we had regular meetings that allowed us to have time together that is almost never available with a traditional transfer of school principals. This time has been an absolute gift.

Even more than the transfer of knowledge around two programs outside of the traditional school setting, what I’ve really enjoyed is the collegial conversations and support. There are a lot of challenges to being the lone administrator in a building and to have a colleague to work with over the past few months has been very special.

To all the principals and vice principals who get to team up in a school, never forget what a privilege it is to have colleagues that you get to work with directly on a daily basis. And to all the lone administrators out there, find your people and book time to spend with them.

Besides these past few months, I also had 2 meetings a month with our principal of the adult learning centre & summer learning. She and I worked together when I first started with the online school and she was the department head.

Also, for the past few years I have had 2 other principals running completely different programs in my building. Although most day to day activities keep us apart, we still occasionally have time to connect, share, and even support each other.

I can’t express how valuable these meetings have been. Lone administrators need to seek out other lone administrators and find a reason to connect regularly. Not something ad hoc, but something scheduled. These past few months have really made me appreciate just how valuable it is to have a colleague you can really talk to and work through things with. It has been an absolute blessing to have this collegial opportunity to end my career.

The last dance

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Today I head to an all day meeting of Provincial Online Learning School (POLS) principals. This is followed by an Executive Meeting of our Principal’s organization and the opening of the Digital Learning Conference which goes until Friday. This marks my last face-to-face meetings with these groups, and my last conference before I retire.

I’ve been involved with online learning since 2011. I’ve been on the executive since 2014. This is a special group of educators, and looking back, I don’t think anyone in this group of principals was around when I started, although at the conference I’ll see many educators who have worked in this field longer than me.

It’s a real special bunch of principals and educators who work in online learning. We are a unique group who have far more in common with each other than we have with educators and leaders in our own districts. Our challenges are common, and our relationships to things like audits and Ministry of Education criteria are lived in a way that typical principals and educators have no idea about.

And so for me this is a bit of a last dance. It’s a farewell to a group of colleagues whom I’ve shared a very special bond with. We’ve faced similar challenges, we’ve fought similar battles, we’ve called each other up for support, and we’ve openly shared to make our practices and our schools better. Upon retiring I’m going to miss this group… but for the next few days, I’m going to thoroughly enjoy their company.

Cognitive overload

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I was tempted to start this by sharing a screenshot of my miserable sleep pattern, as recorded by my new watch. However that feels like I’m somehow bragging about how bad it is, and well, that’s not only nothing to brag about, it’s also not necessary. So just know that above everything else, my sleep cycles have been ‘off’ for a couple weeks.

I’m planning on retiring, I’m trying to document the uniqueness of my job(s) for the next principal. I’m dealing with a second family loss in just over 2 years. A close family member had a scary medical issue this summer that is only now coming to a (thankfully positive) end, and a good friend just started chemotherapy.

Cognitive overload is the term that was shared with me by my counsellor. I dismissed it. That’s not my problem, I’m a high functioning individual, I’ll be fine…

What finally gave? My sleep and my health. And now my ego. Admitting that I pushed too hard has been way too hard. I need to be quicker to listen to my counsellor and to my body.

Im happy to offer advice about the importance of taking care of yourself, but the last to take the same advice myself. The easy excuse this time is that I was in cognitive overload, the honest excuse is that I’m stubborn and believe these kinds of things are what others deal with, not me.

I hope sharing this will help someone else listen to their bodies and the people that support them.

I’ll come out of this just fine, the question is, will I learn from this or just let myself get to overload again?

The hard ask

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Too many people try to go solo when they have a community of support around them. There are more people around you willing to help you than you think. You just need to ask… and that’s the problem. The help isn’t always offered.

The people who can be most helpful would be glad to help if they just knew you needed help. The trick is to make contact and be clear about what you are hoping for.

There’s a difference between: “Do you have time to…?” And, “I really need you to help me right now.”

There’s a difference between: “Hey, just calling to say hi.” And, “I really needed a friend I could talk to right now.”

Too many times in my career, and in my personal life, I only realized after the fact that I could have gotten so much more support to get over a rough patch than I actually got, more than I asked for… only because I didn’t know how to ask, or that I could ask.

Sometimes I’ve thought I’d asked, but it was a soft ask, a sort of ‘help would be nice’ kind of ask rather than an, ‘I really need help’ kind of ask.

I get it, it would be great to have people realize that the soft ask wasn’t just an ask but a need. The thing is, everyone is knee deep in their own stuff and the soft ask can easily be missed. So don’t assume your soft ask is enough.

If you need help be clear, be blunt, and ask. It’s hard to do the hard ask… just do it anyway!

Access to Accessories

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Never let access to accessories be a barrier to using technology. On a shelf in my office I have a small plastic set of drawers with every kind of adapter a teacher or student would need. I also have an extra 3ft and 15ft HDMI cable. I’ve got chargers for laptops and phones. I’ve got a few different dongles. And for my online teachers, I’ve got extra laptops pens, which make marking easier. Your mouse broke? I’ve got you covered.

In all honesty, the overall cost of these items is not exorbitant. Sure, there are a couple small items I’ve purchased that haven’t been used, but most of what I’ve purchased has needed to be replenished at some point. The difference is, that I’ve pre-ordered them and there is zero delay from the time a teacher or student needs an accessory to the time I’m able to provide a replacement, instead of there being a delay of access while I purchase the replacement.

To me this is a low bar, providing access to accessories is an easy hurdle to jump when you’ve already got the accessories waiting when they are needed.

No more manuals

One of the things I’ve been using Chat GPT & Copilot for has been to save me time looking through device manuals for things I don’t know how to do.

Today’s request, “This is a photo of my washing machine. It has a ‘Clean washer’ option on the dial, but I don’t know the instructions for that. Could you please let me know what they are?”

It was simple enough, I just needed to add bleach, but asking the question rather than flipping through a 40+ page manual with tiny font is just so much better. Recently I’ve also used AI instructions to fine tune the settings on my hot tub. Again, this was so much easier than pulling out the manual.

It’s like having a specialist at your disposal. Soon AI will be the manual. There will be a QR code on the device and when you scan it with your phone it will send you to an intelligent, personified AI manual which will ask you how it can help. Then in conversation, text, & with created-just-in-time video, it will guide you step-by-step.

You know those annoying, ‘Getting Started’ instructions that help you set up things like a remote control? Well AI can help make those instructions both easier and interactive for when things don’t go as smoothly as expected.

We are just a few years away from never having a paper manual shipped with new devices again. Because, there will be an AI agent designed to help you with far more detail and context specific assistance than an analog booklet could ever provide.

A dignified ending

I had a wonderful chat with a family member yesterday. She has a nursing background and is taking a course to become an end-of-life doula. In her words, we spend a lot of time helping to bring someone into this world, but don’t often give enough thought to that kind of support for people leaving this world. She also said something that stuck with me… we are very thoughtful and compassionate about caring for our pets end of life, more so than we are with humans.

When we see a pet suffering, we want to end that suffering. When a family member is suffering, we want them to hang on, to stay strong, and to endure for just a little longer. It makes me wonder, is this love and kindness or selfishness? Are we holding on for their sake or our own?

It’s one thing to want to end a life unnecessarily early, when counselling, support, and opportunities and potential for better days lay ahead… and yet another for someone with a painful and terminal illness. For the latter, there can be opportunities to make the process dignified and maybe even joyful.

In thinking about diseases of the mind, like Alzheimer’s, I wouldn’t want my family having to care for me while I can’t even remember them. If I had terminal cancer and was in pain every day, I would not want to drag out my end of life simply to prolong my daily suffering.

I can see a lot of value in an end-of-life doula to put the inevitable process of dying into perspective. To help provide not just support to a dying person but also to the family they leave behind. The process is not easy, and having kind and thoughtful support at such a stressful time is probably something many people would benefit from.

Hopefully I won’t be needing one any time soon, but it’s nice to know that there are people out there willing to provide caring palliative support to people in the same loving way we would provide end of life care for the animals we love.