Author Archives: David Truss

Take action despite fear and doubt

This weekend I had the opportunity to see Chris Williamson speak at the Vogue Theatre.

A few things he said seemed to circle around a theme of taking action despite fear and doubt. Here are some of the ideas he shared:
(I took notes not perfect quotes, but all the ideas below came from Chris.)

He quoted Christopher Hutchins, “In life we must choose our regrets.” This is a feature, not a bug. You can’t pick the right path and not still have regrets for not making another choice, choosing another path. Which regret do you want? Which regret can you not live with?

Contemplate the consequences of inaction. Don’t pretend that inaction does not have a price. (ie. The anxiety cost of ‘I still have X to do today.’)

Belief: Self-belief never waivers when the hero decides on his journey… But there is doubt ALL ALONG THE WAY! That’s why it’s so easy to fall back into old patterns.

We aren’t afraid of failure, we are afraid of what other will say when we fail… Don’t outsource your self image to the opinions of others.

Best question to ask: What is it that ‘you tomorrow‘ would want ‘you today‘ to do? Optimize for your future self.

Don’t follow what most people do… you don’t want the results they get.

You make the most progress when things are hard… and looking back, in retrospect, would you avoid them if you could, now that you’ve accomplished those hard things?

You don’t need to be certain, just confident that you are moving in the right direction. Have a bias for action.

He also quoted Jocko Willink regarding the fact that you can’t fake bravery. Pretending to be brave when you are scared IS bravery. Motivation is similar, just do the thing… Preparing isn’t the thing, neither is telling people, writing about the fact that you are going to do the thing, reading about it, or fantasizing about it. Again, just do the thing.

And finally, on this topic, an audience member quoted Chis during the Q&A, “The magic that you are looking for is in the thing that you are avoiding.

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How much of our lives are spent questioning ourselves, doubting ourselves, and avoiding action for fear of an outcome we don’t want?

I’ve shared this before, but when my wife and I were deciding if we were going to take our young family to China to take jobs as principal and teacher in a Foreign National school, we discussed it for over 2 hours late one night. We didn’t come to any conclusion, and the next night after work we put the kids down to sleep, and we sat down to continue the conversation. We made tea and popcorn and prepared for another marathon discussion, and then one of us (neither of us remember who) said, “If we don’t do this, will we regret it?” Absolutely. We had decided. The discussion moved to how to tell the kids. Any regrets for going would be overshadowed by the regret of not going.

As a photographer, I never regretted taking a photo, but I regretted the photographs that I never took.

We avoid time under tension, even though we know it strengthens us, “We cannot strengthen our resilience unless we face things that are challenging us for longer than we could previously tolerate.

And as a final thought from me, Avoidance is easy, “How much time do we spend in a state of busyness rather than dealing with business? Avoiding the real task by doing other things, or worse yet doing something that’s merely a distraction. Some things get automated, habits get ritualized, and the work just gets done. But sometimes the struggle is real. The action avoidance becomes the easy task and the work doesn’t become the work, but actually just getting down to work. Because once you start the work gets done.

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Also related: Be Fearless, James Clear on The pain of inaction, and many posts on failure.

Crappy user experience

A bit of a rant here. I’m doing some medical expense claiming and my provider has an App that is not designed with the end user in mind. First I have to go to 3 different pages to make a claim. Then after all the claim details are entered, I have to scroll down on a confirmation page that has my address on individual lines that take up to much screen real-estate that the ‘Consent and Declaration’ is hidden under the ‘Submit’ button. So you end up hitting the Submit button only then to learn that you need to scroll down and click the consent, which opens up in another page.

Also, I use my laptop and phone for much of the day and don’t need reading glasses, but my pharmacy prints the details I need to make the above claim in tiny, hard to read font. This is so unnecessary. It’s already really confusing trying to locate all the information, which is spread out into 3 different sections of the prescription receipt, does it also need to be in microscopic font? This is the only thing I’ve had to put reading glasses on to see in the last few months.

I get tired of user interfaces that are designed for the product and not the user. The insurance company probably doesn’t want to claims to be easy to do, they’d rather you had to go through a more challenging process to make a claim. The pharmacy changed their format so that the prescription receipt gets printed on a small sticker, and I’m sure cost saving was more important to them than providing a readable receipt for their aging customers. And this kind of behaviour may or may not be intentional, but it is ignorant of the end user’s experience. I’ve complained before about inconsistencies in remote controls, apps that want your attention at the cost of your convenience, and how it feels like we are decades behind where we should be when doing things like setting up a new printer. I would say that over 95% of the things I rant about are related to products and services providing crappy user experiences.

How hard would it be to have the customer in mind as a priority, rather than an afterthought?

Do not amplify if you can not verify

This is a simple, but potent message. Before hitting the ‘Like’ or ‘Share’ button, before telling someone about the interesting fact you heard online, verify it in some way. Is it true?

Do some Ground Truthing. Can you verify the claim? Is it real or AI? Is it worthy of your amplification or are you just contributing to the spread of something unworthy to be shared.

How much better would the internet be if everyone paused and verified what they were sharing before amplifying misinformation, disinformation, fake news, and AI deep fakes?

It’s a worthy and effective mantra:

Do not amplify if you can not verify.

Ground Truthing

The term ‘ground truthing’ was shared with me last night by a friend, Neil. I had never heard the term before so did a quick MS365 Copilot request to learn more.

Ground truthing is the process of collecting data on-site (in the real world) to validate and calibrate information obtained from remote sensing technologies, models, or other indirect methods… It’s essentially a reality check to ensure that what the data suggests matches what’s actually happening on the ground.

While it is primarily used in Geography & Remote Sensing, Environmental Science, Agriculture, and Machine Learning & AI, I think it’s a term (or at least a practice) we are going to see a lot more use of in the future. More and more, when I receive information I’m immediately questioning if it’s real. Anything remotely controversial, or surprising, easily falls into a category of doubt… ‘I wonder if this is real or AI?’ But more recently, almost every video and article I see seems to sit in an uncanny valley of almost true or almost real. Before I accept new information, I have to ask myself, ‘Where can I verify this?’ In other words, ‘How can I ground truth this?’

Here is a simple example, in that the information is obviously false, but the deep fake is impressively realistic.

I also saw a video of Physicist Brian Cox saying that comet ATLAS 3i was definitely a spaceship. I didn’t bother fact checking it, I new it was fake, but enough of his followers questioned these kinds of videos that Brain came out on social media to say this:

“I keep seeing AI shite of me popping up on YouTube. The general rule is that if I appear to say something that you agree with and you are a UFO nobber, flat earth bell end or think comet ATLAS 3i is a spaceship, it’s fake.”

Where it gets more complicated is where actual facts are taken and then exaggerated. On the same theme of science and space, I recently saw a video that was talking about the theory that our entire universe might be in a massive black hole. From Copilot:

Some physicists propose that our universe might exist inside a black hole. This idea stems from the observation that black holes warp space and time so intensely that they could create a new, self-contained universe within. The consistent spin direction of many galaxies could be a result of the angular momentum inherited from the parent black hole, influencing the structure and motion of matter in our universe.

This is indeed a theory that is being considered by some scientists and I find it very interesting. So when a video comes up on my social media stream about it, I watch it. But when 20 seconds in I hear the narrator say that this is now considered true, I can’t even get myself to watch to the end of the video. These kind of videos really piss me off. I am angered that someone would create a video based on factual, interesting and novel ideas, but exaggerate the information and outright lie about it for the sake of views, clicks, and likes.

All 3 of these examples are actually easy, because my BS detector goes off. Where I’m concerned now is where that detector does not go off. What happens when the lies are more subtle, when the information is more nuanced? For example, do I really understand the issues happening in one of the many global conflicts right now? What’s the bias of the news or broadcasting station sharing the information? Where do I get more authentic information? How do I go about ground truthing what I’ve heard? Can I even get access to information ‘from the ground’?

It’s getting to the point where I have to question almost everything I hear. Is it real, what is the source, and where can I verify this? I hadn’t heard the term ground truthing before last night, but I realize that I’ve already started doing it, and I’m going to be doing a whole lot more of it in the future.

Knowledge Keepers

For generations we have looked to our elders as the knowledge keepers. Now knowledge is stored in bits and bytes, and shared in video format. A boy doesn’t look to dad or granddad to learn how to shave, he learns on YouTube. A girl learns to apply foundation and makeup from Instagram Reels or TickTock. Changing a headlight on your car? There’s a YouTube video with your exact make and model showing you every step. Cooking, traveling, losing weight, gaining muscle, putting contact lenses in, or beating a level on your favourite video game? You are probably going to search for how to do it online before you ask someone for help.

Something to recognize is that many knowledge keepers are the ones sharing and creating the videos we seek, so in a way, their knowledge is still being transferred. Just like people before the internet looked to books for wisdom and insight, seeking a video of someone doing the exact task you are going to do is a very useful way to learn. This isn’t an issue of knowledge being lost, and in fact, is a useful way to store and share information. The question is, what is being lost?

What social interactions between generations are being left out of the YouTube ‘How To’ era? Is there a kind of wisdom being lost, or is it just a loss of connection?

I’m conflicted when thinking about this. Part of me thinks that we are disconnecting from our knowledge keepers, our elders, our storytellers, and that we are missing out in a shared, personal experience. And yet I also think of a kid in a remote town without a library learning about our universe online from physicist Brian Cox. Or a child of a single parent who works two jobs getting an online tutorial on a topic their busy parent has no time to give them. How lucky are they to have the internet fill the knowledge gap?

We can access our knowledge keepers online as well as face-to-face, it’s not an either/or situation… but I guess that what I’m wondering is if we haven’t forgotten that there is a richness to learning in-person from our knowledge keepers? Are we too quick to use Google or Chat GPT to seek quick answers and missing out on a story, an interaction that builds a core memory? Are we losing a richness of experience that comes with sitting with our elders and learning from them?

Sick day

Well, it got me. Despite my flu shot and doing my best to eat well, take my vitamins, get enough sleep, and stay healthy, I caught a cold this weekend. It started with a tickle in my throat Thursday night. I could feel my body fighting it on Friday during my conference session, and while I thought I got the better of it on Saturday, it proved to get the better of me on Sunday. Even taking Tylenol cold night time medication, I had a horrible sleep, waking up almost every hour completely congested and/or needing to go to the bathroom. I finally surrendered fully to it and booked the day off at 3am.

I’m not usually someone that can sleep in without getting a head-ache, but I didn’t even get up for breakfast until after 11am. The good news is that I think I’m over the worst of it. I haven’t had to pump more cold medication into me for almost 8 hours now, and I can breathe easily, with minimal sniffling. I’ll be sure to take some meds tonight before bed, and I should be (almost) back to normal tomorrow.

Reflecting back, I think it has been over a year since I’ve been sick with a cold. It has been a good run of staying healthy, and as I recover today, let’s hope I start a new healthy streak.

Stories that define us

I heard a quote, not from the original source, which said young people today are going to be the first generation to die with more memories of other people than memories of themselves.

Social media has become so pervasive and so consumed that people spend more time watching other people do things than doing things themselves. And now it’s getting even more extreme with AI videos becoming a large part of social media, with some videos being obviously artificial, but many more seeming real… I fear that not only are people growing up living the stories of other people, but also living invented stories simply to keep them watching. Sure I can say the same about television. I still have memories of watching Gilligan’s Island, Get Smart, Hogan’s Heroes, Looney Tunes cartoons, and yes, even The Brady Bunch. Television gave us stories long before social media. But there was always a hard ending time for tv shows, or at least until the, ‘Same bat time, same bat channel,’ the next day or next week.

The entertainment stories now are not formatted the same. They aren’t designed to hold your attention for 20 to 22 minutes out of a half hour with commercial breaks. Instead, they are like an unlimited stream of commercial breaks. Quick soundbites to grab your attention. Short bursts of information, excitement, or extravagance. All designed to keep you watching the next clip, and the next, and the next. Soon an afternoon that could have been spent creating your own memories has disappeared and memories of other people (real or invented) sharing their experiences becomes the only thing you have to remember.

What are the stories that are defining us today? How are they different than ones previously shared? Are they making our lives richer, or slowing replacing our lives? At the end of a week, how much of your life are you remembering and how many stories that you share and talk about are actually not your stories at all?

27 years

Today is my 27th Wedding Anniversary. Including the time we’ve dated, I’ve now spent more than half of my life living with my wife. What a wonderful adventure it has been! I feel blessed to have found such a wonderful person to spend my life with. And together we’ve raised two amazing daughters that I couldn’t be more proud of. Tonight we celebrate as a family, breaking bread together at one of our favourite restaurants. Tomorrow we head off early to go to a funeral of a friend’s parent. The contrast in celebration is stark, and an important reminder to appreciate all that we have, while we still have it.

I’m also days away from my 27th anniversary of being an educator. And here too is a similar contrast, as I plan for this to be my last year before I retire. I don’t leave counting the days, I leave feeling like there is still more work to be done. I leave with a reminder that I’m going to miss this as much as I’m looking forward to the freedom of not working daily.

How did I get to two milestones of 27 years and still feel like things have only just begun? How does time go so quickly? How am I the parent of two adults in their 20’s? My oldest daughter is a quarter of a century old. My young wife and I are both in our late 50’s. She has been an amazing educator for over 30 years. Those just don’t feel like our statistics, those are the stats of older people. I saw a T-shirt on an older man, who rode past me a few days ago, and the message on his shirt said: “It’s weird being the same age as old people.” I haven’t connected so quickly to a T-shirt slogan in a long time.

All that said, today is a day of celebration. The past 27 years have not necessarily been easy, but they certainly have been rewarding and memorable… and I look forward to the next 27 years of finding joy, showing appreciation for what I have, and feeling younger than I am.

Feeling underutilized

This morning I saw a news item on LinkedIn News, “Are workers being underestimated?

“The majority of U.S. professionals (58%) believe they have a wide range of skills that are being underutilized in their current roles, according to LinkedIn’s latest Workforce Confidence survey.

This sense of untapped potential is especially strong in certain fields: Nearly two-thirds of workers in the administrative and support services industry (65%) say they’re being underutilized, along by 63% of those in retail and 62% of those in transportation. Education and oil, gas and mining follow, both at 60%.”

To me this isn’t an employee but rather an employer issue. It’s not a worker issue to resolve but rather a leadership issue. I think in many cases the enthusiasm of a worker to be innovative and try new things, which magnify strengths and utilizes untapped skills, are quelled by a drive for consistency and minimum competence. Instead of promoting opportunities for innovation, large companies want to minimize uniqueness for the safety of not taking risks and making mistakes.

‘If I let this employee try this unique approach, other employees will try less effective approaches’. Or, ‘I can approve this additional cost request for one employee, but if others ask it will be unsustainable, so it’s better not to try and end up with cost overruns’. Or, ‘If it fails it will make us look bad’… Or, or, or… it’s always easier to turn down differentiation than to allow unknowns that are not a guaranteed success.

So, innovation is deemed too costly, or too much of a risk, and employees feel like the potential they have is underutilized.

We need to create an environment where ‘Yes is the default‘. Where innovation and failing forward is seen as opportunities to grow… and where those we work with feel like they are being better utilized.

What if forgiveness prevailed?

I think the two most noblest of traits are compassion and forgiveness.
Compassion because it links us to others in a way that we lose ourselves.
Forgiveness because more than any other trait, it can not be faked
and true forgiveness is to see love even in the faults of others.
5 years ago I wrote about 7 sins:
  1. Gluttony
  2. Envy
  3. Pride
  4. Lust
  5. Wrath
  6. Greed
  7. Sloth

And in a concluding post I said that I was going to share 7 virtues. I haven’t done that yet, maybe one day I will. The virtues I chose at that time were:

  1. Love (including Chastity and Loyalty)
  2. Discipline (including Patience, not just Diligence or Temperance)
  3. Empathy (including Compassion)
  4. Integrity (including Honour and Courage)
  5. Kindness (including Charity),
  6. Humility
  7. Forgiveness

I remember intentionally putting Forgiveness last because I wanted to end with the noblest of virtues. I put Forgiveness on this pedestal because I think you can ‘go through the motions’ of the other virtues, but not forgiveness. You can virtue signal, intentionally or unintentionally, with the other virtues and have those virtues develop, but when it comes to forgiveness there simply isn’t an easy way to act it and have it grow. For example, you can do loving things towards someone, and eventually develop a love for that person. You can fake discipline and after a while that practice become disciplined. But if you aren’t truly forgiving, if you have hesitations, then they will be revealed… You can’t fake forgiveness. It doesn’t grow with time. You are either open to it, or you aren’t. You can half love someone, you can’t half forgive someone.

That said, I’ll hold off on discussing other virtues for a future date. Right now I am looking at a world where forgiveness is a lost art. Vengeance is everywhere. People want to say, ‘I told you so’. Social media is all over FAFO. Changing your mind (especially in US politics) isn’t met with compassion, nor forgiveness, but rather finger-waving and anger. The amount of variations of, “Oh sure, you only realize now that it affects your life”, that I’ve heard on social media posts is disconcerting. There is no room for forgiveness.

I understand why. Forgiveness is the ultimate virtue and not easy to attain. It requires love, empathy, and kindness. It is an affront to integrity, and the humility shared by those that did harm seldom seems like it’s enough to warrant forgiveness. Forgiveness is hard to fake and even harder to authentically give.

However, forgiveness is the best way to build a stronger bond than was there before. It is a place where real change can happen. The danger is that is also makes the forgiver more vulnerable to be hurt again. It requires trust. That’s what makes it so difficult to give.

Currently, I see a window of opportunity for real change to happen. I see hurt and disillusioned people openly admitting that they made a mistake. But I don’t see compassion. I don’t see forgiveness. I see hurt creating a gulf between the people who seek forgiveness and those who could, but do not forgive. And while I understand the hurt, while I see the fear of forgiving and being hurt again, I also see a golden opportunity being missed. Where there has been a great divide, there can be agreement. Where there has been opposing factions, there can be common ground. Where there has been arguments and yelling, there can be dialogue and discussion.

At this perilous time I have but one question: What if forgiveness prevailed?