Tag Archives: work

Always improving

I had a conversation with a good friend yesterday. He has a renovation going on and is quite involved in the process. He lamented about how busy he is and said something interesting to me. To summarize:

‘I don’t mind being busy, it just gets exhausting always doing things a little beyond what you are comfortable with.’

That’s a really interesting point. We live in a world where very few people, athletes for example, hone their skills and spend a tremendous amount of time doing only what they are good at. Most people are good at something and spend hours doing something else, scrambling to make time for the thing(s) they enjoy doing.

They love the design process, but spend most of their time building. They love building but spend most of their time ordering supplies and managing people. The love managing people but spend hours managing paper or digital files and documents. Beyond these examples, they spend time learning new, more challenging tasks and implementing them with beginner eyes, while not doing the things they know they can do well.

I understood my friend’s point and said, ‘Wouldn’t it be nice to focus on the part of your job you are really good at for a while and not always be working on new challenging skills?’ Then we both had a chuckle realizing that we’d feel like we’d be standing still if we didn’t push ourselves. But that’s the impetus to ask the question,

Where does the push to always be improving come from?

Is it intrinsic? Is it organizational? Is it cultural? Are there places where jobs have not magnified in complexity and people are given the time they need to mostly do the things they love doing, and not just a lot of what they have to do? That doesn’t mean they stop improving, just that the things they improve on are things they really want to be doing. The idea of constantly improving is both appealing and exhausting. I think the key to making it feel good is to find reasons to celebrate achievements, to recognize gains, and to appreciate the journey… because there are always ways to improve… always more that can be done… always things to learn.

Disengaged

It’s apparent in schools, it’s apparent in the workforce… there are students and young adults who are disengaged with societal norms and constructs around school and work. They are questioning why they need to conform? Why they need to participate? There is a dissatisfaction with complying with expectations that schools is necessary, or that a ‘9-5’ job is somehow meaningful.

Some will buck the norm, find innovative alternatives, and create their own niches in the world. Others, many others, will struggle, wallow in unhappiness, and fight mental health demons that will leave them feeling defeated, or riddled with anxiety, or fully disengaged with a world they feel they don’t fit in. Some will escape this, some will find pharmaceutical ways to reduce or enhance their disconnect. Some of these will be doctor prescribed, others will be legally or illegally self-prescribed.

The fully immersive worlds of addictive, time-sucking on-demand television series, first-person online games, and glamorous, ‘living my best life’, ‘you will never be as happy as me’ illusions on social media certainly don’t help. Neither does unlimited access to porn, violence, and anti-Karen social justice warriors dishing out revenge and hate in the name of justice. The choices are fully immersed, unhappily jealous, or infuriatingly angry… and disengaged with the world. Real life is not as interesting, and not as engaging as experiences that our technological tools can provide. School is hard, a full day at work is boring, and it’s easier to disengage than participate.

The question is, will this disengaged group find their way? Or will they find themselves in their 30’s living in their parent’s basements or subsisting on minimal income, working only enough to survive, and never enough to thrive?

School and work can’t compete with the sheer entertainment value this group gets from disengaging, so what’s the path forward? We can’t make them buy in if they refuse, and we can’t let school-aged students wallow in a school-less escapes from an engaged and full life. I don’t have any solutions, but I have genuine concerns for a growing number of disengaged young adults who seem dissatisfied with living in a world they don’t feel they can participate meaningfully in.

What does the future hold for those who disengage by choice?

The learning cliff

Whenever I am talking to new or potentially new employees of our online school I share the idea of a learning cliff. We all know about a learning curve… when you are learning something new, there is an effort you have to exert as you gain knowledge and learn how to use new systems and tools available to you. There’s a slow uphill climb to learn the new job. But some jobs have a few too many systems to learn just by doing things once. I call this the learning cliff.

In a new position you’ll inevitably get to a point where you don’t know how to do something and you need to ask for help: This is true for both the learning curve and the learning cliff… With the learning curve , you ask, you learn, and you don’t need to ask again. But in an organization where too many things are new, you try to absorb so much information at once that you don’t actually remember the help you got the next time you have to deal with the same situation… You asked, you got the help you needed, but you didn’t actually learn because your brain was taxed with too much new information to retain one more thing. So a few hours, days, or weeks later you have to ask the same question again.

You’ve left the learning curve and hit the learning cliff. I tell my new employees that with so many new systems to learn, we have all hit those cliffs and every one of us knows you will too. So, ask again. Ask a third time. We won’t judge. We remember hitting the cliff ourselves. We know you feel bad having to ask again when you feel you should know. We know you can’t, just like we couldn’t, remember everything and need to ask again. We expect it and want to assist you.

A learning cliff is not a scalable slope without help, so let us help you over the edge, and when you come back to the same issue, or a new one, and it’s still not a traversable slope… ask again. We are expecting it and happy to help.

Sub Rosa

Sometimes the hardest part of my job is not over-sharing. When I was a principal in China my wife was on my staff. Another staff member told me in confidence that she was pregnant. When she finally told everyone, my wife was the last to know. My pregnant staff member assumed I told my wife, but my wife was her colleague and so I kept the confidential announcement confidential.

Keeping things confidential is part of the job. While my wife understands this, not everyone does. Some people expect explanations, and when I can’t share it can then reflect poorly, or seem like I’m not making choices or decisions that would be expected. There is no easy or polite way to say, “None of your business.”

But there are times when the most prudent thing I can do is keep private information private, and speak only to those who have or need relevant information. It may not be popular, but necessary.

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Postscript: This was written quite a while ago, but I chose not to share it at that time because the subject matter that inspired this post would have been obvious, and this is a public space that I choose to write in.

Challenging Advice

Cal Newport, author of several books including, Deep Work – Rules for Focused Success in a Distracted World, was on the Sam Harris podcast. I listed to it over the past 3 days and a couple interesting things were discussed.

First of all, Cal has no social media profiles, despite studying social media as part of the research work he does. While I think that’s interesting, I don’t think that I’d want to do that myself. I have drastically reduced my time on social media over the past few years, with time on all sites going down significantly to barely a few minutes a day… other than Tiktok which I will spend up to 30 minutes maximum a day Monday to Thursday, and longer on weekends. Tiktok is more like television to me than social media because I don’t spend any time trying to look at my specific network and let the algorithm decide what I watch next. I watch almost no television and consider TikTok an alternative option to the TV. But while I’ve lowered the social of social media use, I’m not ready to delete or ignore the accounts I have.

The second thing Cal said was that he refined his ideas around doing Deep Work to:

  • Do fewer things;
  • Work at a natural pace; and
  • obsess over quality.

This sounds great! It’s just not workable in most jobs. If I had a job where I could do this, I’d never want to retire. But the reality of my job, and many other management jobs, is that I simply don’t have that luxury.

I want to do more things, because most of the time I spend on things I need to do rather than what I want to do. My pace is often dictated in a reactionary way, rather than a pace I actually choose. And while quality really matters, I’m often working on timelines that force me to do what’s necessary and then move on.

I’ve discussed this before, the challenge of doing ‘what you need to do’ consumes so much time and energy that there is little of either left for doing ‘things you want to do’. And so it’s not easy to take Cal’s advice. While it is laudable, it’s not realistic to try to achieve. I think writers and artists and similar creative endeavours can aspire to do fewer things, work at a natural pace, and obsess over quality, but most people simply don’t have the luxury to do so. Still that doesn’t mean these things aren’t desirable… I just don’t know anyone who works at a school that can say these are attainable goals.

Days without scripts

One of my favourite quotes about school leadership comes from Gary, a VP that I had early in my career. He shared this with me after a typically crazy day at our middle school, “Being a Vice Principal is only a 3 to 4 hour a day job… the problem is that you get almost none of it done between 8:30am and 4pm.”

Yesterday afternoon was like that. The over-the-top moment came when someone driving out of the side street, across from our school parking lot, missed her turn, drove into our parking lot, and collided with 2 parked cars. Then she tried to leave the scene yelling that we had a picture of her license plate and no, we didn’t need to see her driver’s license or insurance. After she couldn’t get her car off the curb, she left on foot.

Fortunately that’s when the police arrived and she was apprehended. Speculating, based on how fast she was going, how far off of her intended direction she ended up, trying to leave the scene, and her irate behavior, I think she was was probably inebriated.

Just another normal day at school. No, I’m not saying bizarre parking lot accidents happen all the time, but rather the totally unexpected does. One minute you are working on a task and your day feels quite typical, and the next your entire day is turned upside down by an unexpected issue or event.

It’s the small part of your contract that this falls under: “Other duties as assigned.” Except these emergent issues aren’t really assigned as much as thrust upon you. It’s the leaky pipe sending water gushing down a wall. It’s the messy clean up during the hours in the day when you don’t have a custodian in the building. It’s the student missing from a class. It’s just about anything except the thing you thought you were going to do. Plans go out the window, you go off your planned script, and the issue in front of you builds a new agenda.

…and the days ends with you either staying later than you had hoped, taking work home with you, and/or moving things from today’s ‘To Do’ list to tomorrow’s.

“The best laid plans of mice and men often go awry.” ~Robert Burns

Get stuff done mode

I must admit that I was lucky. Having been away and needing to do some catch up yesterday, I was working in my office with my door closed. And as it turned out, it was an unusually uninterrupted kind of day. Normally interruptions are what my day is mostly about. But yesterday was quiet and I was in a a real ‘get stuff done’ mode.

It’s not like things didn’t come up that needed my attention, and I had over 3 hours of online meetings that I actually had to pay attention in. But every moment before, after, and between these meetings was dealing with one task at a time.

If I was interrupted, I dealt with the interruption immediately, then went right back into what I was doing beforehand. No squirrel-brain bouncing around and forgetting what I was doing. No email rabbit hole of distractions. It was go-go-go.

Coming off of being sick and taking more days off in a week than I took in the last 2 years, I needed a day like yesterday. I wish every day could be like that… but as I said, I was lucky. Things don’t always run that smooth, and I’m not a hide in my closed office kind of principal. Sometimes the job is mostly about interruptions that can not be easily solved. But I’ll worry about that another day. For now I’m just going to celebrate having a great ‘get stuff done’ kind of day yesterday.

Taking the needed time

I took a sick day on Monday for my first cough in years, and it got worse later in the day. Yesterday (Tuesday) morning I retested myself and tested positive for covid. I avoided it for 2.5 years but here I am now in quarantine in our spare bedroom, only leaving to go to the bathroom. My cough is still bad, but this afternoon my sinuses feel clearer and the low grade but constant headache that developed Monday night has subsided with the aid of Advil. I know it’s not over but if that’s the worst of it, a typical sinus infection of yesteryear was more unpleasant (though didn’t sound as bad with this cough). Still, I have a good feeling that I’ll be in full form next week.

What was interesting these past few days was that the headache kept me from my computer and screens more than usual. I took naps and I listened to podcasts and a book to pass a bit of the boredom by, but it was very unusual for me to listen to my body and not just work from home all day. I did do a couple pressing things and answered some texts, but overall I really took sick days and didn’t just work from home while sick.

This was extremely unusual for me. It didn’t come without stress… I haven’t had this many unread emails in well over a year. I have things on my ‘to do’ list that kept creeping into my thoughts even when I tried to let them go. And, I felt guilty that I wasn’t working. That’s the crazy part, I’m home sick, and much of the day I’m thinking about work or feeling guilty for not doing work. I don’t think that’s what’s intended to be done on a sick day?

I’m glad I took the time I needed and I’m willing to bet that I wouldn’t feel as ‘good’ (well at least as ‘fair’) as I do now, had I not taken this time mostly off. And yet I already know that even though I am not going in to work tomorrow, I’m going to be spending at least a few hours catching up. I should probably take the full day off, but I won’t.

I’ll take this as a win for taking the time I needed the past three days. But after 55 years on this planet I still need to figure out that work/life balance thing a little better, so that I can take a guilt-free sick day… to be sick. I’ll probably retire before I really know how to do it right.

Amazing Support

Isn’t it strange how we take the people around us for granted sometimes? It’s not intentional or hurtful. It’s not that we are taking advantage of them. We simply don’t recognize how the people around us support us, lift us up, nurture us, look out for us, and most importantly care for us. They are just there, doing what they do as a part of our work or family, and they make us better, make our jobs easier, and show kindness when we need it.

Remember to show your appreciation once in a while. Not because they went out of their way to support you… rather, just for consistently being there.

‘A’ Game

I had a conversation with a colleague in another district yesterday. I was thanking him for suggesting a great book I’m listening to. We talked about the unique nature of our jobs and he said something that hit a chord with me. He said that while he likes his job as an online school principal, and how unique the challenges are, he’s tired of feeling like there are too many things that come at him at once to give his ‘A’ game all the time. He mentioned that it feels like the best he can do is a ‘C’ or a ‘C+’.

He said, “But that’s not how I like to operate. When I was a teacher I had a lot of control about what my day looked like. Sure, I couldn’t bring my ‘A’ game to every single thing I did, but most of my day was determined by me, and I could regularly bring my ‘A’ game. I can’t do that in this job even though I want to.”

I totally get it. It’s like this job is a juggling act and every time you think you can put on a good show, someone adds one more ball to the balls you are juggling. You looked and felt confident juggling 4 balls, and suddenly you are fumbling with a 5th. Just as you feel good about the 5th ball, a 6th is thrown in. You spend more time picking up the balls than you do juggling. A juggler isn’t showing you their ‘A’ game when they are picking balls up off the floor.

My colleague and I both agreed that we like our jobs, and we want to stay where we are, but lamented about our ability to have control over our days… to decide at the start of the day how many balls we were going to juggle that day. I think that’s something every principal feels and understands. We like our jobs, we just wish we could bring our ‘A’ game to it a little more often.