Tag Archives: rant

Block and Move to Junk

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I might have shared a similar rant before, but I had to deal with this a few times last week and I hope at least one person in sales will learn from this.

If you cold email me with a product or service when we have had no relationship beforehand, that’s a cold call, it’s a virtual knock on a strangers email door. I find it annoying. I understand it’s hard to get your product in front of people and while I don’t like it much, I tolerate it.

However, when you then follow up with an email saying, “I haven’t heard back from you…” Well now that’s just rude. I don’t owe you anything for taking my unsolicited time to look at and maybe even read your first message. You didn’t hear from me because I’m not interested. How many thousands of ‘I haven’t heard back from you’ emails do you have to send to get a positive response? I bet it’s astronomically low. I bet your time would have been better used elsewhere.

On Friday, I got a call from someone who had sent me an email and a follow up. The only reason it got through my secretary is because the product name had the word ‘class’ in it, my secretary thought the voice sounded like a student, and I said to put it through instead of asking her to take a message like I usually do. When he started in with, “Hi, I’m [Name] from [Company], I’m not sure if you’ve had a chance to look at my last 2 emails…” I was already done. I was actually politer than I needed to be and started into a routine I’ve gotten pretty good at. I start with ‘We’ve gone through a lot of changes in the last while and I’m not interested in adding anything new at this time… and I go on for about 10 more seconds on double speed and end with, ‘I wish you all the best but we really are not interested, thanks, bye’. And I hang up even if the person has time to respond.

No, if I didn’t respond to your first email then I’m not interested in your product or even a free trial. A follow up email won’t help. A follow up email then phone call is doubly obnoxious. In fact, you can be sure of two things. First, I don’t want to work with you even if your product is great. And second, I won’t see a third email from you because I’ve blocked you and moved your email to junk. If enough of us did that after second unsolicited cold-call emails, that company email address might even find itself on the wrong side of spam filters… and I’m ok with that because if their first email wasn’t spam to begin with, their second email was definitely was.

Not so techie

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I’ve shared before about how I’m not as tech savvy as most people think. The reality is that I’m just willing to spend a lot of time getting to the bottom of an issue, and so my savviness has more to do with patience than with prowess. That said, I’m getting very frustrated with the technology challenges that seem to be coming my way that I can’t solve. A couple days ago the WordPress App stopped working. I could no longer save anything on it and so I couldn’t write posts on my phone. I deleted and re-installed the app, I tried logging in with my back-up access account, and then I gave up and finally moved to the Jetpack App that I have been begrudgingly avoiding. I didn’t want to make the switch because it forces block editing, which I think is clunky and works against me, rather than helping me with my writing. Now that app won’t work with my blog either. Maybe that’s a good thing because I wanted to write on my laptop rather than phone, so this might be the push that I needed.

Still, this wasn’t my only technology challenge this week or today. My wife is with her parents and her dad can’t access his Shaw mail. It’s an issue on his computer because my wife can access it on her phone and I can access it on my computer, so it has to be an issue with his machine. But the account uses web-based access and I suggested updating Chrome, and then we tried Firefox and while he can log into the account, he can’t click on any of the items in his inbox to read them on either web browser. The fact that I’m trying to give support over Facetime doesn’t make it an easier. I have Teamviewer (to take over a computer remotely) on my mother-in-law’s computer, but not on my father-in-laws, and while I’ll set that up soon, I didn’t feel like doing that for what I thought was a minor issue, and with my wife there, the support itself went fast, even if we couldn’t figure out the issue.

So here is my little rant, why does it seem that there are a lot more things breaking rather than working these days? I have to manually share my blog posts on social media because the tools I try to use (and have even paid for) don’t seem to work consistently. My wife gets a new phone and I spend a week updating issues that come up that were not a problem with the old phone. I upload a new plugin (after the issue with the WordPress login – yes I thought about that being an issue already), and it takes an hour to move from the free version to the paid one. I get stuck on a technical issue and google searchers seem less helpful than they used to. I buy a new toaster oven and the extra features make it harder to use and less convenient than the old one. I can’t decide if I’m getting old and curmudgeonly, or if things are being made less convenient and harder to repair?

In any event, I’m not feeling so techie right now. I seem to be coming across issues that are too hard for me to fix, and my patience is thinning. Cue the memes about old people not understanding technology… I hope that’s not me despite my little rant.

Chilly outside

I really don’t like the cold. I am the Caribbean kid who used to get out of the ocean when it started raining because the sun was covered by a cloud and the ocean was too chilly for me. I need to warm tap water up to rinse my mouth out after brushing my teeth. I sleep with a toque on because my head gets chilled.

There is a cold streak here and I just want to spend the day under the covers. I won’t have to spend much time outside, basically just getting to and from the car and that’s already feeling like too much. Yes, I’m whining. No, it’s not that bad. But sometimes I wish I’d never left Barbados. Or that I came to Canada much younger so that I wouldn’t know anything different.

I’ll bundle up. I’ll brave the cold. I’ll remind myself that it really doesn’t get too cold here compared to other parts of the country… but I’ll also whine a bit. ‘Baby it’s cold outside’. And I don’t like it.

Email Fail

I think email is broken.

1. Spam – it’s not just annoying, it’s dangerous and people are scammed all the time. Sometimes you just need to click a link and you are in trouble. I’ve seen stats ranging from 45-84% of all email being spam. While spam filters might block a lot of this, too much still gets through.

2. Unsubscribe – how many things have you not subscribed to that you have to unsubscribe from? And sometimes the unsubscribe process is the way that spammers know they have a working email and so they target you more. I’ve resorted to ‘block sender’ to unsubscribe from subscriptions that I didn’t sign up for.

3. Unsolicited invitations – worse still is the follow-up, “I don’t know if you saw my first email.” I take the time to block sender when I get these. I don’t owe you a reply when I don’t know you and you cold call me through email. I didn’t miss your email, I wasn’t interested the first time, and I’m just annoyed the second.

4. “Thank you.” – You want to thank me, please do so by not sending me an email thank you. Thank you’s are very polite in conversation, they are just another email adding to my inbox when sent digitally. I know this sounds cranky, but unless you are sending me a hilarious gif that says in some way, ‘Hey, I was so thankful I found this to make you smile’, then save yourself the effort and just don’t reply with a ‘Thanks’.

5. Reply All – Hitting Reply All should require effort, such as a double check to make you think about it:

It is way too easy to Reply All, and this is used far too often. Whenever possible, I blind cc emails when they go to a lot of people and might solicit a Reply All. Sometimes I wish Reply All wasn’t even an option. For the amount of times I’ve used it, I would still be saving time if I had to type everyone’s email in to reply to all, but then also avoided receiving so many in my inbox because it was equally hard for everyone else to send them.

6. Email doesn’t stop – I have a vampire rule for email that I follow: Unless someone that works for me asks a question or needs my help (invites me in), then I’m not allowed to enter their inbox on weekends or after 6pm on a work day. It is annoying how many steps/clicks it takes to delay an email delivery until the next morning, but I’ll do it to avoid sending someone an email when they won’t be dealing with it until the next work day anyway. I rather inconvenience myself than add work to people at or after dinner or on their weekends. Even if I’m sharing a useful resource, it can wait until the next morning. I wish more people did this. If someone wants to think about work on their time off, it should be because they want to, not because a work email came in to interrupt them at home.

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In a blog post titled Finding Balance, that I wrote over 8 years ago, I created and shared the image above and I said,

“Email is not a productivity tool. It is a poorly used form of communication that engulfs productivity time and requires a disproportionate amount of our lives.”

In the past 8 years I haven’t seen any innovation in email and it still hinders more than helps productivity. Currently I use Microsoft Teams with my work teams and tell them that I will check messages there before email. At least this tool lets me contextualize the messages and so prioritizing my teams is easier than looking at the most recent email that has come in. But email still sucks too much of my time for the value that it does (and mostly does not) return.

Essentially, email has failed, and I would love to see it go away in the same way the fax machine did.

Attention, not convenience

If you share a post on Instagram, it can go directly to Facebook, not because it’s convenient, but because Facebook owns Instagram. That same link will create a link in Twitter, rather than sharing the picture, so if you want to see the picture, you must go to Instagram. Why? Because Instagram wants your attention. If they share the image you want to share on Twitter, then you don’t need to click on Instagram, see other Instagram images… and advertising.

Got a message from LinkedIn? You’ll get an email informing you of it (if you want to be notified). But that email won’t contain the message. Instead, you cave to click a link and go to LinkedIn.

They want your attention at the cost of your convenience.

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Update: I want to share this tweet by Laef Kucheran here:

“This observation is strikingly useful when trying to understand almost *anything* the social media giants do.

They want your attention. Convenience (or health, or democracy, or societal happiness) are always secondary concerns.”

3 trips

On the weekend I spent some time putting water fed solar panels up on our roof. I thought 50 feet of flexible piping would be enough, but that only covered getting the water to and from the low garage roof, and not taking care of the piping also needed to get the water from the pool to the pump and filter.

Yesterday after work I bought more piping from a pool & hot tub store and then went to the hardware store to buy more connectors than I needed so that I wouldn’t have to make another trip.

Then I made another trip to the hardware store… and then another. I finally had all the proper connection pieces, but only after assembling 3 pieces together to replace one piece that was there previously. Without going into details, the small pump currently attached to the pool, which is too small to pump water up onto the garage roof, is attached by parts unique to the pump and so the transition from the pool to the new pump was not as simple as I thought it would be.

So, I continued my tradition of always having to go to the hardware store more than once whenever I do any kind of handy work. I’m glad it’s a short drive, but when I have to go a third time, it’s really frustrating. I ended up re-hooking up the old pump after dark, and will put everything together later this week, but probably not until the weekend, with a very busy after school schedule until then.

‘Measure twice cut once’ is a phrase you often here tradespeople say. Well, it seems mine should be ‘measure twice, visit the hardware store once’… but no matter how much I measure, how much I think I’ve prepared, I end up not realizing I needed another item, or buying the wrong item, or running into an unforeseen issue. Chalk up one each for those reasons last night.

The day I am able to visit a hardware store just once, and complete a full repair of project will be a day of celebration for me. But last night was not that night. Last night it took 3 trips to the hardware store. And now the task that I had hoped to be completed must wait longer to be done (again).

Waiting in Limbo

I’ve gotten terribly tired of waiting. I want to stomp my feet, and scrunch up my face, and whine like a petulant child until I get my vaccine. When is it my turn? How much longer? What about me?

Oh, I know that the protocols will still be there; restaurants will still only be takeout; I won’t be suddenly having friends over; and, I’ll still be wearing a mask for some time. I know my day-to-day life won’t change much after my first shot. But getting that shot can’t happen fast enough for me.

It’s the next step forward. Its movement away from a year-plus-long state of limbo, and towards the promise of normalcy… even if we are still far away from things going back to normal.

It’s getting closer to happening but it feels like each day is exponentially longer as I wait my turn. It makes me feel impatient, frustrated, and melancholy. I know that’s all in my head. I know that thinking about it stretches my perception of the days before it happens even longer. That doesn’t seem to matter. What matters is that I’m still waiting. And yes, I’m still being cautious, I’m still trying to stay positive, I’m still taking my Vitamin D… and I’m still waiting.

Is it just me?

I know I’ve been writing a lot recently about QAnon, anti-makers, and anti-vaxxers. I’m going to continue that today with a bit of a rant:

Is it just me that thinks these conspiracy theory spinners are just idiots? I mean one crazy idea leads to another, which leads to another. They tie so many BS ideas together that you can’t keep track. And when one idea is debunked or one deadline for catastrophe is missed, it doesn’t diminish their fervour for the next conspiracy… debunking one idea does not phase their beliefs on the topic or any other topic, despite the fact that they are the ones making the connections. What’s worse, they seem to always want evidence, but refuse to believe any evidence provided is real.

Is it just me that thinks police should take water guns filled with blue food colouring to anti-mask protests and spray it all over them? If protesters are going to endanger themselves, let’s paint their faces blue for a couple weeks so that we can keep our distance from them when they return to normal society. That way when they come back from the protest and put masks on, and we usually can’t tell they were participating in risky behaviour, we would still know to keep very clear from them.

Is it just me that thinks we should enforce travel bans on people that refuse the vaccine? And while we are at it, if they end up in a hospital with expensive covid related issues after refusing the vaccine, they should have to pay medical bills for being stupid and adding an unnecessary burden to the Canadian economy.

Is it just me that wonders how in an age of unlimited information, stupidity can travel faster than intelligence? What is it about the human brain that makes not just dimwits, but also otherwise smart people too, believe that every government leader can be absolutely corrupt and yet only a single whistleblower is brave enough to come forward? The news is filled with scandals all the time. Humans don’t know how to keep a secret, but somehow there are cabals filled with rich people who live lives surrounded by servants, who can keep global conspiracies a secret for decades.

Is it just me that wonders if the threat of terrorism is greater from within our borders than from outside? That anti-common sense, extreme nationalist, and hate groups pose more of a threat to our societies than fundamentalist religious wing-nuts? The internal threat of stupidity is greater than the external threat of tyranny.

Is it just me that is fed up with cliff jumping lemmings calling me a sheep? I feel like I’m calling out the morons the same way they call out people who actually care about things like actual research and scientific facts. I know that this little rant won’t change anyone’s ridiculous beliefs in conspiracy theories, and will do nothing more than convince these delusional idiots that I’m somehow lost, or blind to some fantasy land reality they live in. But I feel good getting this little rant off my chest, and I’ll work on more convincing arguments again after today.

Here is the thing… it feels good to rant sometimes, but is it just me that thinks dialogue is the only way forward? That we actually have to engage and try to convince people that their loony ideas are wrong? Am I the only one that thinks it’s not good enough to roll your eyes and let these people believe their baseless theories without providing counter arguments? The answer to the spread of bad ideas is to counter them with good ideas. It’s painful to engage, but if we don’t have dialogue, if we don’t provide counter arguments, then we really are sheep, or lemmings… Then we are allowing a small group of small minded people to influence and engage with more people likely to follow them down a path of poor thinking. Is it just me that thinks this?

Decades behind where we should be

I have been on Alexa with my in-laws for over an hour trying to help them set up a wireless printer. We just got disconnected after they tried to take Alexa over to the router. This is way harder than it should be. It’s worse than trying to load disks and follow the instructions, so that I could access the internet through AOL… back in the late 80’s!

I just reconnected with my in-laws and they’ve had enough for the night. I’m not sure if they are truly done or if they just feel that they are taking too much of my time… they aren’t but I’m guessing that’s playing on their minds anyway.

Here’s the thing, none of this is easy and I’d probably struggle a bit even if I was there. It wasn’t just me trying to help them navigate a simple menu, it was a confusing set-up. The tiny keyboard gave limited buttons that my in-laws struggled with, having to hit the 1/2 button twice for 2 and the 3/4 button twice for the number 4. It’s a complicated 10-digit password on the wifi that is the default set-up. It’s the printer asking for a PIN rather than Wifi Password as the default, with PIN instructions buried somewhere in the tiny font instructions.

It’s not just this printer. I recently spent an hour and half helping my daughter switch to a new iPhone. I couldn’t load a purchased app on my TV to let it screen share easily from our Apple products. I spent about 30 minutes trying to sync two bluetooth speakers that have a ‘friendly’ app to help me.

How is it that in this day and age of connectivity, nothing likes talking to each other and every connection takes so much effort?

‪Incessant reminders are an annoyance, not a service.‬

I’m sure that I’m not the only Apple user fed up with the repeated ‘invitations’ to use iCloud for backup.

I know I’m not the only one that opens an app and gets the request to rate it, and the choices are to rate it or click ‘Not Now’ only to have to face this question again in the near future.

These ‘reminders’ and ‘invitations’ are annoying when they keep coming up. I understand an initial invitation for feedback. I’d be ok if I got another one 6 months later, after I’ve used the app for a while. But the window of time before the next time I’m asked is too short… Well here is a solution I just found after starting to write this little rant:

You can go into the iPhone settings under ‘iTunes and App Stores‘, scroll down and toggle the ‘In-App Rating and Reviews‘ radial button off.

This won’t stop the annoying iCloud reminders but it will go a long way in making my app user experience better!

If you are an app developer, or someone that is creating a service, remember that asking for feedback or selling a product are interruptions, so use these sparingly. Or, imbed these options in a way that isn’t a pop-up that forces a break in the flow of using the app. For example, 3 highlighted features/buttons to click to use features, and 2-3 more that are greyed out, but still work, taking you to a page to upgrade to use these features. (Take note Apple iCloud.)

Incessant reminders are an annoyance, not a service.‬