I love when someone adds to my perspective on social media. That’s exactly what happened after I posted Basic assumptions a couple days ago. The post reflected that, “people no longer give each other the benefit of the doubt that intentions are good. This used to be a basic assumption we operated on, the premise that we can start with the belief that everyone is acting in good faith.”

I shared the post on Twitter and Chris Kalaboukis and I had the following conversation thread:

Chris: Reading your post: could we be transitioning from a high-trust to a low-trust society?

Dave: Yes, that seems like an appropriate conclusion. Is there an author that speaks of this idea?

Chris: Not that I can recall, however, if you look at the attributes of low-trust societies you see a lot of what is happening now.

Dave: So true! The circle of high trust seems to be shrinking and it really seems like a step backwards… tribalism trumps the collective of a greater community.

Chris: It is. It seems that even our institutions are driving us towards more tribalism and division.

Dave: And how do you suppose we correct this course? I honestly don’t have a clue, and see things getting worse before they get better.

Chris: I think that in reality, most people prefer to live in a high-trust society. We need leaders and media who support that vision.

Dave: I think the biggest problem right now is that most leaders do not want to step into a limelight where both social media and news outlets are only interested in focussing on the dirt. It seems everyone is measured by their worst transgressions, regardless of many positive deeds.

Chris: If it bleeds it leads. we’ve never been able to communicate with more people at the same time but the only communication which seems to get through is negative. It’s all about keeping your attention to sell more ads.

Dave: I sound like quite the pessimist, that’s not usually my stance on things, but I do struggle to see a way forward from here.

—–

The idea Chris shared that we could be ‘transitioning from a high-trust to a low-trust society’ seems insightful and really intrigues me. It isn’t happening at just one level, but many!

• Scam phone calls and emails are perfect examples. We used to operate from a position of trust, but now unknown calls and unsolicited emails are all necessarily met with skepticism.

• Sensationalized news leads with misleading headlines that are more about getting attention and clicks than about providing truthful news. And if the news slant doesn’t match your beliefs, it’s ‘fake news’.

• Sales pitches and advertising promises almost everything under the sun, you aren’t buying a product with a basic function, you are buying a product that is going to change your life or transform how you do ‘X’, or use ‘Y’… your results will surprise you and you’ll be amazed!

• If you are even slightly left wing you are ‘woke’ or ‘Antifa’ in the most derogatory way you can use these words. If you are even slightly right wing you are ‘Alt-right’ and racist. No one gets to sit on a spectrum, you are either viewed as an extreme on one or the other side. And even agreeing on one topic on the other side makes you less trustworthy on your side.

These are but a few ways we’ve become a lower-trust society. Ad hominem and straw man attacks get more attention than sound arguments. A well said lie is easily shared while complex truths are not. Saying a situation is complex and sharing nuance does not make for catchy sound bites, and aren’t going to go viral on TikTok, or Instagram Reels. No, but the snarky personal attack will, as will a one-sided, extreme view that packs a powerful punch.

What’s worse is that moderate voices get shut out. And in general many people feel silenced or would rather not share a view that is even slightly controversial. So the extreme voices get even more airtime and attention.

I feel this often. Writing every day, and sometimes picking controversial topics to discuss, I find myself tiptoeing and treading very carefully. I said in my Twitter conversation with Chris above, “It seems everyone is measured by their worst transgressions, regardless of many positive deeds.” I sometimes wonder what one thing I’m going to say is going to get blown out of proportion? If I write one single inappropriate or strongly biased phrase, will it define me? Will it undermine the 1,500+ posts that I’ve written, and make me out to be something or someone I’m not?

This sounds paranoid, but I wrote one post a few years ago that a friend private messaged me about, then called me and said I’d gone too far with my opinion on a specific point. I totally saw his point, went back and adjusted my post to tone it down… but I feel like that one issue, that one strong and overly biased opinion shared publicly put a rift in our friendship. And that’s someone I respect, not some stranger coming at me, not someone that doesn’t know my true character. My opinion in his eyes is now less trustworthy, and holds less value. That said, I appreciated the feedback, and respect that he took the time to share it privately. That’s rare these days.

The path forward is not easy. We aren’t just swaying slightly towards a less trustworthy society, we are on a full pendulum swing away from a more trustworthy society. Tribalism, nationalism, and extremism are pulling our world apart. Who do you trust? What institutions? Which governments? Who do you consider a neighbour? Who will you break bread with? Who do you believe?

The circles of trust are getting smaller, and the mechanisms to share bias and misinformation are growing. We are devolving into a less trusting society or rather societies, and it’s undermining our sense of community. We need messages of kindness, love, and peace to prevail. We need tolerance, acceptance, and more than anything trustworthy institutions and leaders. We need moderates and centrists to voice compromise and minimize extremist views. We need to rebuild a high trust society… together.