One of my favourite sayings, almost a mantra for me, is:

The meaning of your communication is the response that you get.

This message has two important parts:

1. It puts the responsibility of good communication on me as a communicator.

2. It focuses on the result of my communication.

If someone doesn’t understand my message (2 – result), then I didn’t communicate the message well enough (1 – responsibility).

It reminds me to be clear and concise. It reminds me to check for understanding. It reminds me to bite my tongue, and listen so that I understand the perspective of the other person. And it harshly reminds me that I’m imperfect at doing these things when I’m not understood and when I don’t take ownership of the miscommunication.

This is most important when dealing with difficult conversations.

I’m reminded of this coaching advice about verbal jujitsu:

It’s easy to blame someone else for poor communication, much harder to accept that we can control the narrative when we recognize that we are accountable and responsible for our good communication… And that in the end it’s the result matters. Not winning a point. Not blaming someone else for misunderstanding. Not getting the last word in.