Today I had a funny interaction in a store. I was returning an item and an older gentleman decided that the lineup was too big and came along side me to make his purchase at the returns/customer service booth. Although he arrived just after me, I said he could go ahead of me. However Mrs. Persnickety working at Returns wanted to send him back. I was the only other person and I said it was ok, I’d wait. She rolled her eyes and let the old guy go ahead of me. When it was time for him to pay he struggled to find his Visa card and she helped him with another eye roll and an impatient tone.
When it was my turn, she curtly told me, the item had been opened, so I could only get exchange or store credit rather than a refund. I said I’d take a look around for exchange and her response was, ‘it has to be this value’ which I took as not getting store credit if it was less, so I took the store credit before looking to spend it, knowing I wouldn’t have to spend the credit all at once like I thought she was suggesting.
Overall Mrs. Persnickety was curt and a little unpleasant. She seems like one of those people who would be better off not working in the customer service department. Her exchanges with both the older gentleman before me and with me could’ve been a lot nicer with just a little bit of effort.
I went in the store and didn’t see anything to buy, so on the way out I saw that she was not serving anyone and so I asked her a clarifying question. “Is the store credit just for this store or can I use it in British Columbia as well?” I would’ve been happy with either response, if it was only the local store I would give the credit to my parents, and if I could use it across the chain, in BC, then I would take it home with me. Her response was that I can use it in any of the stores in Canada.
Then she asked me where in BC I was from, and started to tell me all the different cities where she had family in BC. We had a nice short conversation about how much she liked going there to visit, and how much she enjoyed the weather there. I said, “I used to live here in Toronto, however I have to say that the humidity is really getting to me this past week.”
She admitted that the heat was really bad this summer, and then said to me, “The worst part about the heat is how grumpy it makes some people.”
I agreed, with a little chuckle, and left the store.
