Information overload

If you’ve never seen the work of Jessica Hagy, you are missing out. Her website, Indexed, is a treasure trove of Venn diagrams and graphs. In her words, “This site is a little project that lets me make fun of some things and sense of others. I use it to think a little more relationally without resorting to doing actual math.”

Here is one of her drawings: Needles and haystacks and such.

I think that if you were a half-a-century old but you were living half a century ago, (let me simplify that, ‘if you were 50 in 1969’), then confusion usually came from a lack of information. You were hardly ever confused because you were overloaded with too much information. Roll the clock forward to today and I think the opposite is far more true. Today, if you are confused from a lack of information all you need to do is Google it, or search YouTube, or ask a few hundred or a few thousand people on Facebook or Twitter.

The only time you are slowed down is when there is too much information to search through. You searched, but you didn’t find the answer on the first page of Google. The instructions on YouTube are for a different version of the product you have and need help with, and so the video didn’t help you. You ask the question on social media and no one responds with the correct answer, but you end up responding to their unhelpful responses anyway.

While I think there will always be situations where there are misunderstandings, anxiety, and even confusion from a lack of information, I also think that somewhere between 1998 and 2005 we passed a threshold where real confusion usually stems from having too much information. We now live in the information age, and information overload is often at the root of our confusion. Will it be like this for a fifty year old in 2069?

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