I don’t know what has changed but it seems that whatever the concern is that people have, on a scale of 1-10 that concern becomes an 11. Anything bigger than a 6 out of 10 just skips on by 7-10… if it’s more than a 6 it’s an 11.

No nuance, no compromise, no quarter.

Miscommunication? No they lied to me!

Apology? Not enough, I want retribution!

Compromise? No, full concession!

‘Why aren’t you following up on this right now, can’t you see that this is the most important thing in the world? This… This is an 11/10.’

I’m not saying it isn’t important, but I am saying that escalating concerns like this doesn’t often get the result people want. Animosity doesn’t enhance cooperation. Anger doesn’t promote resolution.

I’m reminded of the saying, “When you have one eye fixed on the destination, you only have one eye with which to find the way.”

Further to this, I think that when things escalate to 11, the chance of reaching that destination that was the original goal moves farther away. Reactionary, angry, point-for-point volleying of minutiae doesn’t allow for solutions to be found.

I have two friends that I’ve known for decades. One of them is always having to deal with incompetence around her. It’s unbelievable how much the people around her screw up. And if you ask her how her day is going, the idiot that screwed up is what she’ll tell you about.

I have another friend who always has things go her way. She’ll have an issue with something not going well and the first thing she’ll say is, “I’m sorry, I’m really trying my best not to be a Karen, but this doesn’t seem right.” She’ll specifically say things like, “I don’t need you to fix this for me, I just thought you should know.” And she gets thank you’s in the form of gift cards, free food, upgrades, etc.

For the first friend, everything is an 11, and she has to deal with 11’s all the time. For the second friend nothing is over a 7, and by the time things are done, they are actually a 2, or not even an issue anymore.

Maybe, just maybe, short of losing life or limb, nothing is an 11… And if you believe that, maybe, just maybe, you will find that life is a little easier, and happier, when you don’t ramp things up so much.

What’s the end goal? How can you get there in a way that makes you and the other person feel good about the outcome? I doubt you can do that while you are at an 11.