I’ve used this with grade 2 students, and I’ve used it all the way up to grade 12. I’ve been using it as a teacher and principal for close to 20 years now and find it very effective. When a student needs to do an apology, I prep both students first.

The apology receiver:

This prep involves two parts, first, being clear about what they are upset about. This is something that can be explicit like ‘he hit me’ but sometimes the victim is hurt about something very specific and if it isn’t clear, then the apology might not actual satisfy the receiver of the apology.

Also important is prepping their response. “You don’t have to say anything, it’s their choice to apologize. If you do feel like saying something, please don’t say, ‘That’s OK’ or anything like that. What they did wasn’t ok, that’s why they are apologizing. If you choose to say something, you can thank them for saying what they said, you can share why you felt hurt, but it’s not your job to tell them what they did was ok.”

I sometimes also tell them about the 3 parts of the apology, but I don’t share this with both people at the same time.

The apology giver:

In advance I share the 3 parts of an apology, and they share what they plan to say. Rehearsal in advance helps a lot! Here are the 3 parts of an apology:

1. Saying “I’m sorry”.

2. Saying what you are specifically sorry for.

3. In the future…

For part 1, I make sure the apologizer is ready to truly apologize… it needs to be authentic.

For part 2, I explain, “I’ve heard an apology before where the person just said sorry sarcastically, and it sounded like the only thing they were sorry about was getting caught. If you are going to truly apologize, you need the person to know what you are sorry for.”

For part 3, I have them think in advance about what they would do if the same situation were to arise in the future (this is called future pacing and it provides alternative possibilities if a similar situation arises again). Example, “If I get upset at you again I’ll use my words or talk to a teacher instead of hitting.”

After the apology is done, I’ll make sure the receiver is satisfied, then I’ll share that I’m satisfied too but if it happens again, then I’m not going to be convinced the apology was authentic.

The best part of this 3-step apology process is that when it’s specific and authentic like this, I find repeat offences rarely occur. And, the receiver of the apology will often share more than they need to. Sometimes this evokes empathy. Sometimes the receiver will admit they had a part to play in the incident too, and might even apologize as well. This is really powerful because then I can use it as a bit of leverage saying something like, ‘We didn’t come together for you to apologize, it wasn’t necessary as part of this process, and so I really want to thank you for seeing how you can help make things better in the future too.’

Sometimes an apology isn’t enough and there needs to be further consequences. When that’s the case, I always make sure the consequences are shared before an apology. If an apology happens then the person apologizing receives a consequence after the apology, they might feel the apology was a waste of time. They might blame the victim for the consequences because they thought the apology was authentic (they honestly tried) then still got punished. So, any consequences beyond the apology need to be clearly dealt with before the apology.

In the end this isn’t about punishment and consequences. A good apology is about letting go of the past and ‘making things right’ in the future.