Tag Archives: restaurant

hand-phone meld

A stark contrast

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Today is Father’s Day. My father-in-law wanted to go to White Spot, a very BC, Canada restaurant, and so my wife, her sister and brother-in-law, and her parents went for lunch. I couldn’t help but notice families at two other tables, which offered a stark contrast in dynamics. Both tables had a person who looked like they were in their 50’s. The woman at one table was with her father, the man at the other table was with both elderly parents.

The woman was fully invested in conversation with her dad. She kept eye contact on him and leaned forward again and again to hear what her father was saying. The conversation seemed to flow, and they looked like they were having a wonderful meal.

The man at the other table was on his phone. He didn’t let it go, it was an extension of his left hand. Even when he spoke to his parents, he did not look away from it. He was typing full paragraphs into it at times, and he scrolled. And he scrolled and typed, scrolled and typed. Food arrived and he occasionally shovelled food into his mouth but his phone stayed glued to his left hand. I wasn’t watching all the time, but at no time when I looked did I see him making eye contact with his parents. The woman at the other table was always looking at her dad.

Back at the doom-scroller’s table, parents had finished their meal and their son was only about half finished his meal, still typing and scrolling as his parents waited. I had to get up to let my brother-in-law head to the bathroom and I looked over at this man’s phone. He was on Instagram. After desert his parents pulled their phones out as well, but I didn’t really pay attention for how long they had their phones out too. I can say with certainty the man never once let go of his phone during the meal. The last time I looked over, his dad was paying for the meal.

It was so stark that I had to make sure that I was paying attention to my own table, not to be too distracted by the entertainment of seeing this contrast play out in front of me. Put your phones away at meal time, if you struggle with this, don’t take your phone to the table. Your family deserves more.

Happy Father’s Day!

Korean BBQ

It’s such a fun concept to sit at a table with a barbecue grill in the center, and be served a plate of raw meat. Hotpot is similar. Food served uncooked, and finished at the table to your liking.

My wife isn’t a fan of meat platters for dinner, but my daughters are. So, off to the restaurant I want with my youngest daughter, and we devoured a meal for two that could easily have fed 3 people… but we were both hungry and devoured everything. Simply delicious!

So, so delicious

I’m very adventurous with food. I love trying new items on a menu, and I enjoy street food as much as fine dining. But sometimes I find a meal at a restaurant and I fall in love. When that happens the rest of the menu disappears. My philosophy is, if you find something absolutely delicious then why try something else and be disappointed?

Maybe, just maybe, there ever so rarely might be something better on the menu, but if I really love something, I don’t care. 99/100 times I’d be disappointed and I’d rather just not try for that 1%. No, I’ll stick to the item I love.

The prawn tacos at Cafe Mexico in Victoria BC are one of those favourite meals.

So, so delicious.

Tonight my daughter said, “If I was on death row, I think I’d choose this for my last meal.”

The $16 Paloma is worth it as well. And my daughter recommends the margaritas.

The next time I come to Victoria I’m certain of two things: I’m going to go to Cafe Mexico and I’m going to have the prawn tacos!

Customer Service matters

There are some stores where when you ask for help the person either can help you or finds someone who can. Home Depot is a good example of this. You feel like they want to help you and that if they can’t, well then they admit it and get someone else that they know knows their stuff. I never get that sense in Canadian Tire. You ask a question and it feels like you are inconveniencing the employee. You get an answer and you aren’t sure if it’s the best answer or just the best answer to get you to leave the employee alone.

Now I’m positive that there are some Canadian ‘aka Crappy’ Tire employees that are better than some Home Depot employees. But after decades of going to both stores (for different products not available in both stores) I consistently see better service at Home Depot. So is it the pay scale? The training? The average age or pre-employment skills of the employees? What makes one so much better than the other?

Regardless, I find myself wanting and expecting better customer service, and being less tolerant of poor service. It’s the same at restaurants. Now when you go to pay, the tip percentage offered automatically on credit card machines is usually 15, 18, or 20%, and sometimes 18, 20, or 25%. I remember when 15% was an amount you tipped for good service, now it’s the minimum expectation. I feel for waiter staff who need this tip to make their wages livable, but I also think that this shouldn’t be an expected thing the way it is, and that tips should be rewards for good customer service and not an expectation.

I remember last summer taking my wife and my daughter and her friends out for a nice lunch in Kelowna. The meal wasn’t cheap but the service was very good as was the meal. I decided that even at these prices I would tip 20%. When the tip option came up on the payment machine the choices given were 20, 25, and 30%. That seems quite presumptuous to me. I gave the 20% and felt cheap rather than complimentary.

In China I used to go to a street vendor and my favourite meal costed 32 cents Canadian. When I tried to tip the vendor would just give me a larger serving. In many other countries tipping is either not expected or greatly appreciated. Here it seems that it’s an expectation no matter what the customer service is like. But I think good customer service matters and should be rewarded either by being a loyal customer or tipping appropriately… and expecting 20% as the minimum doesn’t seem appropriate to me.

*Also, isn’t it interesting that cheaper restaurants will often start the bottom tip percentage at a lower rate than more expensive restaurants? I’m asked if I want to pay 12, 15, or 18% on my $30 meal and 18, 20 or 25% on my $90 meal. Meanwhile I seldom see a dramatic difference in the service quality.