I really try to live by the mantra, ‘The meaning of your communication is the response you get’. It puts the burden of my clear communication solely on me. When someone misunderstands or misinterprets my communication, it’s not their fault, it’s mine… I could have been more clear, more concise, more thoughtful.
I had a written conversation with a colleague recently that didn’t go as I had planned. When I saw the misunderstanding, I tried to explain. But I came from a defensive stance about what I really meant. I didn’t think about what their response really meant. I worried too much about clarifying and not enough about understanding.
“This is what I meant to say,” does not repair what was said and interpreted incorrectly. Not usually. In a way it’s doubling down, it’s saying, “You were wrong in your interpretation.” It’s not saying, “I messed up in my communication.”
It’s a minor shift, simple to see after the fact, but delicately difficult to communicate in a response to what was clearly my poor communication. I didn’t get the response I wanted, thus I didn’t communicate well. If that’s my premise, then what I need to do is listen to their response, and communicate about that, not what I meant to say.
It’s a subtle shift. Not an easy one, but an important one.
