Change is good. We learn, we grow, we adapt, we change. Change is essential, and I like to think of myself as a change agent.
But change isn’t always easy. And the adoption of change is never distributed evenly nor does it affect people equitably. In many cases, when change happens it upsets people who are not ready for change… and that invites complaints.
Squeaky wheels start to squeak.
Something we need to be careful about is that change is happening for the right reasons. This can be hard because no matter what you do, the people most resistant to change are often the loudest. So you are doing things one way and it isn’t efficient or effective, and people complain. You change to a new way that works better. Now, there are happy people (quietly) enjoying the new approach, but a new group are unhappy. That new unhappy group might not be big, and they might not like the new system only because they liked the old way… but they are the loudest group.
This group might be the most vocal, they might make the most complaints, but they shouldn’t be the reason not to move forward, or to quickly change again, before seeing the positive aspects that the new changes have created.
There will always be squeaky wheels. There will always be naysayers and complainers. It’s important to empathize and support these people. It’s also important to learn from these people, but they should not be the drivers of change. A small but loud group should not be allowed to slow down or alter change just because they are the loudest.
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Afterthought: I wish news media thought about this… news today is about attracting eyes and clicks, and the small squeaky groups get far too much attention.
