Be intentional with your kindness:

• Look a person in the eye and smile, as you hold the door open for them.

• Turn and listen, after asking ‘how are you?’

• Say ‘please’ to start your sentence, rather than as an ending afterthought.

It’s easy to confuse politeness with kindness, but while kindness is almost always polite, politeness isn’t always kind.

Being present, recognizing and acknowledging the person you are with, and showing genuine appreciation, is kind.

There is no mistake that you are being both polite and kind, when you are being intentionally kind.