Dean Shareski asked this question on LinkedIn: “What’s your favourite story or experience with exceptional customer service?”

I shared:

Mine was in the Bahamas. I asked a waiter for pickled conch at dinner and he went into a bit of a dramatic show about how I didn’t know conch until I tasted it fresh. He asked me what I was doing the next morning and said to meet him in the lobby at 7am. So me and my sister’s boyfriend met him. He took us to a small convenience store and bought two Tupperware containers. Then we drove across the toll bridge and wound around under it to a kind of open sea market. He bought lemons and tomatoes from one vendor, peppers from another, and took them to a conch vendor who broke open conch shells in front of us and made conch salad for us, while telling stories about conch diving while high.
The waiter then took us back to the hotel, two full Tupperware containers of fresh conch salad in hand, and refused to take any money from us. “Absolutely not, you haven’t had conch until you’ve had it fresh, this was my pleasure!”
It was indeed delicious, but the experience was even better.

___

I wish I remembered his name, it’s on the back of a photo I took with him on our last day, him holding the huge bottle of rum we bought him… But this was over 30 years ago, and the photo is buried in a box in my garage. All these years later, I still remember his kindness and hospitality. What a wonderful memory he created for us!