Everyone has heard of the Learning Curve. When you try something new and challenging, it is said that this has a ‘steep learning curve’. When new staff, teachers and secretaries, join my online school, I always tell them that they are going to experience a learning cliff. That is to say, there is so much to learn that you literally won’t remember how to do something shortly after you’ve tried to internalize it. You will hit a cliff or a barrier where you feel frustrated and think, “I already asked about this, I should know this.”

The reality is, ‘No, you shouldn’t,’ it’s totally understandable that you didn’t take in the answer to this question you have, when you tried to learn 15 other things at the same time. So, it’s perfectly ok to ask a second, third, even fourth time. We all worked through the learning cliff by asking the same questions more than once. We all know what it’s like to have so many new systems added to what we do. We all know it feels dumb asking again. We all appreciated others answering our same questions more than once. We are all happy to do the same for you.

I try to have this conversation in front of my long-time secretaries, because they agree and acknowledge that they heard me say this. And that they both appreciated the freedom to ask, and the welcoming responses to the same questions.

You don’t know that you didn’t learn everything you needed to until you hit the cliff with this feeling of, ‘I’ve been told how to do this already,’ or ‘I know that I did this before, why can’t I figure out how to do it again?’

When the culture is ‘ just ask again’, it turns the cliff back into a curve… there’s still a lot to learn, but the path to greater learning is more gradual and attainable.