I was at a meeting yesterday morning where some critical feedback was shared by a group of students. I think the feedback was very useful, and there was a lot to gain from the information. I don’t know how it was received by others?

When you get feedback and it isn’t what you are looking for, what’s your first instinct?

Is it to rationalize why the feedback was not ideal? Was it a bad question? A misunderstanding? …An excuse of one kind or another?

Or do you analyze, reflect, and think critically about what the feedback really means?

Rationalization is really easy, but renders the information useless. Analysis can lead to uncomfortable realizations, but may lead to meaningful learning and, more importantly, changes in behaviours or systems.

I think rationalization is an emotional response, it’s a defence mechanism. It’s a way to comfort your ego… but it’s not a way to learn and grow. Honest analysis is not about finger-waving and blame, nor about making excuses. Rather it’s about informing practice and getting better. And in the end, getting better feedback in the future.