Tag Archives: email

Notifications are interruptions

For the past few months I’ve been turning off most notifications on my phone. I tend to keep my phone on silent most of the time. I still get banner notifications for a few things, but most of my notifications only go to my Notifications Center, they don’t pop up and interrupt what I’m doing. What that results in is a phone filled with red notification dots, every time I look at it. I know this would drive some people crazy, but I don’t mind.

I use the dots to remind myself that I’m in control. I don’t need to see what’s on social media, it will still be there when I choose to look. I will see all my email, but I won’t let email determine my schedule. I won’t let email interrupt what I’m doing now. I let my staff know that I will frequently look at Microsoft Teams, and that this is a faster way to connect with me than email.

This shift to MS Teams allows me to prioritize my staff over the last 10 emails that came in after a staff member asked me something on email. It allows me to contextual the conversation rather than letting outsiders determine what distracts me, simply because they were the most recent item in my email inbox. This shift has reduced my total daily emails, and it has also reduced my time on email further because I’m not getting emails I wish I saw hours before from my staff, and my staff know what to, and not to, add to my email.

I’m the first to admit that I probably still spend too much time on my phone, especially at home. It’s where I read my news, listen to audiobooks and podcasts, consume social media, and even create these daily blog posts. But I also know that reducing notification interruptions has helped me stay more focussed on the tasks I’m trying to complete both at work and at home.

The Vampire Rule for Email

I apply a key vampire rule to give my staff a break from work emails.

After 6 PM staff only get emails from me if the email is invited in. In other words, if they have asked me a question and want an answer, then a response has been invited. But if that invitation for a response isn’t there, I delay email delivery until the next morning.

So like a vampire at the front door, I can’t enter (with email) if I have something to share that is not initiated (and therefore invited in) by my staff. New topics are set to be delivered early the next morning.

From dinner time on, and on weekends, the vampire invitation rule applies for my outgoing emails to staff.

Reducing email

Here is something that I’ve done the past couple years with my staff, to help reduce email.

I have a slide that I present to (all 3 of) my schools in one of the few meetings I have with them all together. This slide, and my description of it, breaks down how to connect with me:

1. Can it wait for a face-to-face meeting? If so, no need to do any of the items below.

2. Call me. I get a phone call, it means come now! This doesn’t happen often, but it happens.

3. Text me. I’m trying to reduce this with #4, but if you need an answer, or would like me to come, without it being an emergency, a text is fine.

4. Microsoft Teams. No more ‘reply-all’ discussions in email! Teams has 2 key benefits to email. First, the conversations are contextualized – I have no idea what’s coming in for email, but when I have a notification in one of my teams, I know the group and topic of the message. Secondly, my teams get priority over the most recent email.

Also, rather that texts, @message me on Teams… I’m going to look here first, before email, to deal with my teams first.

5. Email. Really only used to follow up on emails from outside the teams, such as a parent asking a question or sharing something to be shared with me.

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My final point, I describe a couple very specific circumstances to ‘double-dip’ (such as texting me to deal with a very sensitive email communication that I should address quickly). But, in general I emphasize that double-dipping shouldn’t happen. Choose one means of communication for a specific issue.

What I’m hoping to achieve isn’t less communication with my team, but rather more focussed and timely communication with them. This does not happen when their communication is buried in my email.

Email Workflow- A Generic Response

Email can be overwhelming. Here is something I’m thinking of trying. I plan to make this one of my email signatures, so I just have to select the signature, when appropriate, and hit ‘send’… Then move on.

Please help me make it better!

– – – – –

Greetings,

This is a generic email response to your email below. I receive over 150 emails a day. In my role, running 3 schools, I spend a lot of time away from my desk. This is one of my attempts to direct more of my energy towards my students and teachers, and other parts of my job that should matter more than responding to emails.

If you are receiving this email, please know that:

  1. I read your email.
  2. I thought you deserved a response.
  3. I’m not interested in pursuing what you are offering, or following up on this matter beyond this email.
  4. I am not interested in a response to this email.

Please accept this email with the positive intent with which I sent it… an opportunity to politely respond, while also minimizing the onslaught of emails and email conversations that I receive daily.

Regards, Dave.

Think Good Thoughts, Say Good Words, Do Good Deeds. 

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Objective: Reduce interactions

• If I don’t respond, I get a follow-up email.

• If I do respond, I get a follow-up response… even a ‘Thank you’ means one more email to look at.

What do you think? Also, what other email strategies work for you?