I was recently at a special event that was held in a venue it was never held in before. I had amazing seats that let me see not just the event up close but also the people who worked the event up close too. What I saw was an amazing community of people who all knew what their job was, and who did it with joy and camaraderie.

You don’t always see that in large organizations. You don’t always see that when a team needs to work in a totally new environment. It takes a special kind of organization that can make a large production work in a new environment, where stresses are different, and yet everyone still understands their role and can still create a really positive environment for themselves and their customers.

It’s hard to build a team where a positive culture permeates so well, and when you see it, you know you are seeing something special.