I have been on Alexa with my in-laws for over an hour trying to help them set up a wireless printer. We just got disconnected after they tried to take Alexa over to the router. This is way harder than it should be. It’s worse than trying to load disks and follow the instructions, so that I could access the internet through AOL… back in the late 80’s!

I just reconnected with my in-laws and they’ve had enough for the night. I’m not sure if they are truly done or if they just feel that they are taking too much of my time… they aren’t but I’m guessing that’s playing on their minds anyway.

Here’s the thing, none of this is easy and I’d probably struggle a bit even if I was there. It wasn’t just me trying to help them navigate a simple menu, it was a confusing set-up. The tiny keyboard gave limited buttons that my in-laws struggled with, having to hit the 1/2 button twice for 2 and the 3/4 button twice for the number 4. It’s a complicated 10-digit password on the wifi that is the default set-up. It’s the printer asking for a PIN rather than Wifi Password as the default, with PIN instructions buried somewhere in the tiny font instructions.

It’s not just this printer. I recently spent an hour and half helping my daughter switch to a new iPhone. I couldn’t load a purchased app on my TV to let it screen share easily from our Apple products. I spent about 30 minutes trying to sync two bluetooth speakers that have a ‘friendly’ app to help me.

How is it that in this day and age of connectivity, nothing likes talking to each other and every connection takes so much effort?